Returns & Exchanges
At MOVA, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all original purchases. To be eligible, items must be in their original packaging with all included accessories and documentation.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.
Affix the Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your package.
Receive Your Refund
Once our technicians inspect the hardware for functionality, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing